Our Policy & Commitment
At Roborock, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards.
This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards.
This accessibility statement applies to the portions of our website covered by the European Accessibility Act and respective domestic transposition.
We are working to ensure our websites and online services are accessible for all and are committed to following the European Accessibility Act, W3C and other applicable web accessibility laws.
Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, Roborock continues to develop our digital accessibility program and capabilities so that we are designing, developing, and testing our websites and online services for conformance to accessibility standards.
Description of the Service and Measures to Support Accessibility
Our web/app is accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the service/product:
Text-based descriptions: alternatives for non-text content and written information available in plain language.
Audio support: narrated descriptions for users with visual disabilities.
Screen reader compatibility: functional with popular screen readers.
Multimedia alternatives: when applicable, captions/subtitles, transcripts, audio description, and alternative text accompanying visual and multimedia content.
Sufficient contrast and zoom functionality: text resize for users with visual disabilities
We are continuously striving to improve our accessibility by providing:
Ongoing accessibility training: Our team receives regular training on accessibility best practices, ensuring employees have the skills required to keep our services inclusive and conformant with current standards.
Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG and EN 301 549, and make necessary updates to sustain accessibility.
Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly.
Conformance Status
The portions of our website covered by the European Accessibility Act observe the following standards:
WCAG 2.1 Level AA
EN 301 549
Limitations and Alternatives
While we aim to ensure accessibility for all users, some limitations may exist. If you experience any issues, please let us know, and we will work to provide an alternative solution.
Feedback and Contact Information
We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers, please contact us by email: accessibility@roborock.com
Last updated: Augest 30, 2025